Return Policy

Last updated: November 2025

Thank you for shopping at Melplas.com. We take pride in providing high-quality products and excellent service.
If you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

To be eligible for a return:

The item must be unused, unopened, and in its original packaging.
Returns must be requested within 14 days of the delivery date.
Proof of purchase (order number or receipt) is required.

We cannot accept returns for:

Opened, used, or damaged products not caused by shipping
Items marked as Final Sale or Clearance
Digital or downloadable items (if any)

2. How to Start a Return

To start a return, please visit our Contact Page or email us at [email protected] with your order details.
Once your request is approved, we will provide the return shipping address and instructions.

Important:
Do not send any products back without prior authorization. Unauthorized returns may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged or defective.
For defective or incorrect products, we will cover the return cost and issue a replacement or refund.

4. Refunds

Once your return is received and inspected:

We will notify you by email about the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days.

If more than 10 business days have passed since your refund approval and you haven’t received it, please contact your bank or card provider.

5. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at
👉 https://melplas.com/contact-us/

We may ask for photos of the damaged packaging or product to process your replacement or refund faster.

6. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact us at
👉 https://melplas.com/contact-us/

7. Non-Returnable Items

The following items cannot be returned:

Opened or used trash bags, carryout bags, or packaging products
Items that have been damaged after delivery
Custom-printed or special-order products

8. Contact Us

For any questions about returns, refunds, or exchanges, please reach out via our contact page:

👉 https://melplas.com/contact-us/